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Terms of Service

Terms of Service

Article 1 (Purpose)

The purpose of these Terms is to prescribe the rights, obligations, responsibilities, and other necessary matters between FTNH Co., Ltd. (hereinafter referred to as the “Company”) and Users in connection with the use of the Taxi Dispatching Service for United States Forces Korea (USFK) provided by the Company.

Article 2 (Definitions)

The terms used in these Terms are defined as follows:

  1. “Taxi Dispatching Service” (hereinafter referred to as the “Service”) means a brokerage service that connects taxis approved by The Exchange in response to dispatch requests from USFK-affiliated persons within and outside USFK installations.
  2. “User” means a USFK-affiliated person who agrees to these Terms and uses the Service provided by the Company.
  3. “Driver” means a taxi driver approved by The Exchange who has been granted eligibility to use the Service pursuant to a contract between the Company and the taxi company or organization to which the Driver belongs.
  4. “App” means an application used on a smartphone, and is divided into the “Exchange taxi plus” App for Users and the “AAFES DRIVER” App for Drivers.
  5. Any terms used in these Terms that are not defined in this Article shall be governed by the other provisions of these Terms, applicable laws and regulations, and general commercial practices.

Article 3 (Effectiveness and Amendment of Terms)

(1) These Terms shall be made available to Users by posting them on the App screen or in notices, or by other means, and shall be effective with respect to Users who agree to these Terms.

(2) The Company may amend these Terms where necessary, to the extent that such amendment does not violate applicable laws and regulations. If the Company amends these Terms, it shall announce the effective date and the reasons for the amendment at least seven (7) days before the effective date; provided, however, that if the amendment is unfavorable to Users, the Company shall notify Users by the method prescribed in Article 5(1) at least thirty (30) days before the effective date.

(3) Where the Company, when making an announcement or giving notice to Users pursuant to Paragraph (2), clearly states that “a User shall be deemed to have agreed to the amendment of the Terms if the User does not express an intention to reject it by the effective date of the amendment,” and the User nevertheless fails to expressly indicate an intention to reject the amendment, the User shall be deemed to have agreed to the amended Terms.

(4) If a User does not agree to the amended Terms, the Company may not apply the amended Terms to that User, and the User may discontinue use of the Service and terminate the Service Agreement.

Article 4 (Interpretation of Terms and Supplementary Rules)

(1) Where necessary, the Company may establish and implement operating policies, guidelines for use, and the like (hereinafter collectively referred to as “Operating Policies, etc.”) governing matters applicable to the Service. The Company may provide information on such matters through the main screen of the App, its website, or other means.

(2) Matters not prescribed in these Terms shall be governed by applicable laws and regulations or the Operating Policies, etc.

(3) Users shall check whether these Terms and the Operating Policies, etc. have been amended. The Company shall not be liable for any damage arising from a User’s failure to check such amendments.

Article 5 (Notices to Users, etc.)

(1) When providing individual notice to a User, the Company may, unless otherwise provided in these Terms, give such notice by appropriate means, including SMS to the mobile phone number provided by the User or a notification window displayed upon login to the App.

(2) When providing notice to all Users, the Company may substitute the notice under Paragraph (1) by posting the relevant information on the Company’s website or in the App for at least seven (7) days. However, matters that materially affect a User’s own transactions shall be notified in accordance with Paragraph (1).

(3) Only where individual notice pursuant to the proviso to Paragraph (2) is difficult because the User has failed to provide or update contact information, or for similar reasons, shall the Company deem the posting under the main sentence of Paragraph (2) to constitute individual notice.

(4) In operating the Service, the Company may provide Users with various types of Service-related information by the methods prescribed in Paragraph (1).

(5) In operating the Service, the Company may post various advertisements of the Company or its affiliates on the App screen or, with the consent of Users, provide such advertisements to Users by the methods prescribed in Paragraph (1).

Article 6 (Formation of Service Agreement)

(1) A person wishing to become a User of the Service shall apply to use the Service by agreeing to these Terms and any individual terms and proceeding with the membership registration procedure. The Service Agreement shall be formed upon the Company’s acceptance of such application.

(2) A person wishing to proceed with registration pursuant to Paragraph (1) shall enter the required information in the membership registration application form provided by the Company.

(3) During the registration procedure under Paragraph (1), the Company may require SMS verification, telephone verification, or the like from the User. Any person wishing to register for and use the Service shall complete the procedures required by the Company.

(4) In principle, the Company shall accept applications to use the Service under Paragraph (1). However, in any of the following cases, the Company may refuse to accept an application for membership registration or may subsequently terminate the Service Agreement:

  1. Where the membership registration information is invalid, or another person’s information or false information has been provided;
  2. Where a child under fourteen (14) years of age applies to use the Service;
  3. Where the applicant has not completed the SMS verification, telephone verification, or other procedures required by the Company, or has completed them by false or improper means;
  4. Where a person whose membership eligibility was revoked or whose Service Agreement was terminated for any reason prescribed in these Terms reapplies to use the Service; provided, however, that this shall not apply where the Company has approved such person’s re-registration as a member;
  5. Where the applicant applies to use the Service in a manner that impedes, or for the purpose of impeding, the Company’s business operations, public peace and order, or good morals;
  6. Where the Company cannot accept the application for reasons comparable to those set out in Subparagraphs 1 through 4 or for reasons attributable to the applicant.

(5) The Company may defer or refuse acceptance of an application to use the Service where technical or equipment-related problems exist.

(6) If the Company defers or refuses acceptance of an application under this Article, it shall notify the applicant of the relevant matters by a method corresponding to that prescribed in Article 5, unless unavoidable circumstances exist.

(7) A User’s agreement to these Terms and registration for the Service shall be deemed an expression of the User’s intention to use the Service in the manner and form provided by the Company and to comply with these Terms and the Operating Policies, etc. established by the Company.

Article 7 (Rescission, Termination of Agreement, etc.)

(1) A User may at any time request termination of the Service Agreement or withdraw from membership, and the Company shall process such request immediately in accordance with applicable laws and regulations. However, where the User has an outstanding balance, the User may request termination of the Service Agreement or withdraw from membership only after the outstanding balance has been paid in full.

(2) If a User terminates the Service Agreement, the Company shall immediately delete all information concerning that User upon termination, except where the Company retains such information pursuant to applicable laws and regulations, the Privacy Policy, or the Operating Policies, etc.

(3) The User shall be responsible for any disadvantages arising from termination of the Service Agreement.

(4) The Company may terminate the Service Agreement in any of the following cases:

  1. Where a User engages in, or attempts to engage in, any act that interferes with the smooth operation of the Service;
  2. Where a User intentionally interferes with the Company’s business operations;
  3. Where one User assaults or inflicts bodily injury upon another User;
  4. Where a User infringes upon the rights, reputation, credit, or other legitimate interests of the Company or another User, or engages in any act contrary to laws and regulations, good morals, or other social order;
  5. Where a User uses another person’s ID by a method not authorized by the Company or otherwise improperly;
  6. Where it is confirmed that a User has intentionally engaged in, or attempted to engage in, any act intended to avoid normal payment.

(5) If the Company terminates the Service Agreement, it shall notify the User of its intention to terminate, stating the reasons for termination. In such case, the Company shall, before termination, specify a reasonable period and afford the User an opportunity to raise an objection.

Article 8 (Description of Service)

(1) The Company provides a brokerage service that connects Users with Drivers who are able to provide transportation services, based on the departure points, destinations, and other information designated by Users.

(2) In addition to the Service under Paragraph (1), the Company may develop and provide Users with additional services for their convenience.

(3) In principle, the Service shall be provided year-round, 365 days a year, in accordance with the operating hours set out below.

Category Operation Hours Locations
Normal 0500–0100 (Next Day) 24 hours/7 days during Exercise All locations
Limited 0100–0500 USAG Humphreys

(4) The Company does not provide vehicle rental services, driver arrangement services, or transportation services.

Article 9 (Changes to the Service, etc.)

(1) Where there are reasonable grounds, such as the need to transition to next-generation services in response to technological advances or changes to the Company’s policies concerning Service provision, the Company may change or discontinue all or part of the Service provided, as necessary for operational or technical reasons. However, if the changes are material or unfavorable to Users, the Company shall notify Users by the method prescribed in Article 5(1).

(2) The Company may restrict or suspend all or part of the Service in any of the following cases:

  1. Where the supply of telecommunications, electricity, or the like is interrupted, or where maintenance inspections, expansion, replacement, relocation, breakdowns, failures of information and communications facilities, or other reasonable operational grounds exist;
  2. Where the Company is unable to maintain the Service due to circumstances affecting the Company, including expiration or termination of a service contract;
  3. Where normal business operations become difficult due to bankruptcy, commencement of rehabilitation proceedings, or the like;
  4. Where natural disasters, war, riots, fire, industrial disputes such as strikes, government control, terrorism, hacking, DDoS attacks, or other circumstances beyond the Company’s control despite its reasonable efforts occur or are likely to occur.

(3) In the event of restriction or suspension of the Service under Paragraph (2), the Company shall notify Users by the method prescribed in Article 5(1). However, if advance notice is impossible due to circumstances beyond the Company’s control, the Company shall give notice immediately after such circumstances cease.

(4) The Company shall not be liable for any problems arising from changes, restrictions, suspensions, or the like of the Service under this Article where no cause attributable to the Company exists.

(5) The Company may conduct periodic inspections, during which all or part of the Service may be suspended. The Company shall announce details, including inspection times, on the Service screen or by other means.

Article 10 (Restrictions on Use, etc.)

(1) In any of the following cases, the Company may restrict a User’s use of the Service in stages, including warnings, temporary suspension, and permanent suspension of use:

  1. Where a User interferes with the normal operation of the Service;
  2. Where a User registers for membership by misappropriating another person’s identity;
  3. Where a User fails to pay the fare inclusive of the dispatching fee or uses unlawful means, including the unauthorized use of another person’s payment credentials or telephone number, in paying that fare;
  4. Where a User violates applicable laws and regulations by providing unlawful programs, interfering with operations, engaging in unlawful communications or hacking, distributing malicious programs, exceeding access privileges, or engaging in similar conduct;
  5. Where, in addition to Subparagraph 1 above, a User engages in any act listed as grounds for termination in the subparagraphs of Article 7(4) (Rescission, Termination of Agreement, etc.);
  6. Where a User repeatedly engages in any act prohibited under Article 14 (Prohibited Acts of Users) or otherwise violates any obligation prescribed in these Terms.

(2) Where the Company restricts or suspends the use of the Service under this Article, it shall notify the User or make an announcement in advance. However, in unavoidable circumstances, notice or announcement may be given afterward.

(3) The User may provide an explanation within seven (7) days from the date of the notice under the preceding Paragraph, and if such explanation is justified, the Company may revoke the restriction on use of the Service or the termination of the Service Agreement. However, if the User does not provide an explanation within the specified period, the User shall be deemed to have agreed to the restriction on use of the Service or the termination of the Service Agreement.

Article 11 (Dispatching Fees and Fares)

(1) Where a User calls a taxi through the brokerage service provided by the Company, the User shall be obligated to pay the Driver the fare inclusive of the Company’s dispatching fee, as set out below.

Service Area Dispatching Fee
Casey, Humphreys, Kunsan, Osan, Walker, Carroll ₩2,000
Asan ₩3,000
Yongsan ₩1,000

(2) The Company merely brokers the connection between Users and Drivers and does not receive fares or collect fares on behalf of others.

(3) If a User’s payment of the fare fails or an unpaid amount arises, the Company shall notify the User of that fact to facilitate successful payment.

(4) Where a User disputes the appropriateness of the fare excluding the dispatching fee or requests a refund, the Company may provide the User with the email address or telephone number of the person in charge at the company or organization to which the relevant Driver belongs, and the User shall make the inquiry directly.

Article 12 (Obligations of the Company)

(1) The Company shall not engage in acts prohibited by applicable laws and regulations or these Terms, or acts contrary to good morals, and shall use its best efforts to provide Users with the Service continuously and stably.

(2) The Company shall establish security systems to protect personal information so that Users can use the Service safely, and shall publish and comply with its Privacy Policy.

(3) The Company shall establish systems, including backup systems, to prevent failures in the Service it provides and to avoid inconvenience.

(4) Where a User submits an opinion or complaint relating to the Service, the Company shall communicate the result to the User by telephone, SMS, email, or other means.

(5) The Company shall comply with the laws and regulations relating to the operation and maintenance of the Service.

Article 13 (Obligations of Users)

(1) Users shall check the methods and conditions for use, etc. before using the Service. Users shall be responsible for any losses or damage arising from their use of the Service without having checked such methods and conditions.

(2) Users shall comply with these Terms, the information notified or announced by the Company in relation to the Service, and applicable laws and regulations. Users shall be responsible for any losses or damage resulting from their violation of, or failure to comply with, these Terms, the Company’s notices or announcements, or applicable laws and regulations.

(3) Unless the Company has acted intentionally or negligently, Users shall bear responsibility for any liabilities or disadvantages arising from negligent management of their accounts, unauthorized use, or the like.

(4) When using a taxi, Users shall use a payment method registered in their own name and shall not use another person’s payment method without authorization. Users shall bear full responsibility for losses and damage incurred by the Company, the lawful holder of the payment method, the Driver, or others as a result of such unauthorized use.

(5) In the event of a dispute, Users shall act in good faith to resolve the dispute and shall be liable for any damage suffered by another User or the Company due to their failure to cooperate in good faith with its resolution.

Article 14 (Prohibited Acts of Users)

In order to enhance the reliability of the Service and ensure that safe transactions take place, the Company prohibits Users from engaging in the following acts:

  1. Using the Service by improperly using another person’s mobile phone;

  2. Collecting, connecting, intelocking, recording, storing, retention, value-added processing, output, use, provision, reproducing, disclosing, distributing, or engaging in any other similar acts with respect to information obtained through the Service

  3. Changing or accessing information within the Company’s systems through abnormal means, including hacking the Service provided by the Company; or intentionally spreading computer virus programs or the like, or using unlawful or altered programs or the like, to interfere with the normal provision of the Service;

  4. Causing damage by defaming the Company or a third party or infringing any rights through inappropriate conduct, including abusive language, assault, or sexual harassment;

  5. In the course of using the Service, specifying or disseminating: a. content that violates laws and regulations, public order, or good morals; b. content that directly infringes another person’s rights or induces infringement of such rights; c. false information, text, graphics, audio, pictures, videos, or the like; d. obscene text, graphics, sounds, pictures, videos, or the like that arouse shame, disgust, or fear; or e. content relating to gambling activities, lewd conduct, or the facilitation thereof;

  6. Interfering with the Company’s normal provision of the Service through repeated taxi calls, reservations, cancellations, or the like;

  7. Intentionally failing to pay charges for use of the Service;

  8. Collecting, storing, disclosing, or otherwise processing another person’s personal information;

  9. Impersonating or falsely representing oneself as an employee or operator of the Company, or misappropriating another person’s identity to post content relating to the Company’s Service on social networking services (SNS), websites, or the like, or to send emails or the like to third parties;

  10. Any of the following acts that interfere with safe driving:

    a. Opening or closing a vehicle door while the vehicle is in operation;

    b. Failing to wear a seat belt while the vehicle is in operation;

    c. Smoking while the vehicle is in operation (including electronic cigarettes);

    d. Indiscriminately throwing cigarette butts or other objects out of the vehicle while it is in operation;

    e. Operating the taxi’s mechanical devices or the like without the Driver’s prior consent;

    f. Using profanity or abusive language, or engaging in violence or sexual harassment, while using the Service;

    g. Violating, or demanding a violation of, traffic laws and regulations, including speeding or running a red light;

    h. Any other act that impedes safe driving;

  11. Violating laws and regulations relating to taxi use, including the following acts:

    a. Requesting the transportation of baggage alone, including moving goods, without the User riding in the vehicle;

    b. Loading baggage that exceeds trunk capacity or baggage made of easily breakable materials, such as glass;

    c. Riding with a pet without a carrier (a pet may accompany the User only if it is fully enclosed in a carrier and no part of its body is exposed outside the carrier);

    d. Eating food inside the vehicle or boarding the vehicle while carrying food that is not sealed;

    e. Discarding trash or other waste inside the vehicle;

  12. Infringing copyrights or other intellectual property rights of the Company or any third party;

  13. Violating these Terms, the Operating Policies, etc.;

  14. Any other unlawful or inappropriate act.

Article 15 (Protection of Personal Information, etc.)

(1) In accordance with applicable laws and regulations, the Company shall establish security systems and implement policies for the protection of Users’ personal information, location information, and the like (hereinafter referred to as “Personal Information, etc.”), so that Users may use the Service safely.

(2) The Company shall not use Users’ Personal Information, etc. for purposes other than providing the Service or provide such information to a third party without the User’s consent, except where required under applicable laws and regulations.

(3) In principle, the Company shall handle and manage the Personal Information, etc. it collects. Where necessary, the Company may entrust all or part of its personal information processing operations. In such cases, the Company shall disclose the details of the entrusted operations and the entrusted party in its Privacy Policy in accordance with applicable laws and regulations.

(4) Where a User terminates the Service Agreement, the Company shall delete all information concerning that User immediately upon termination, except where it retains the User’s Personal Information, etc. for the period prescribed by applicable laws and regulations or the Privacy Policy.

(5) Further details concerning the Company’s protection of Personal Information, etc. shall be governed by the Privacy Policy posted by the Company.

Article 16 (Provision of Information and Posting of Advertisements)

(1) The Company may provide Users with notices necessary for use of the Service and Service-related information through the App screen, SMS, or other means.

(2) In the course of operating the Service, the Company may post advertisements on the App screen, website, or the like.

Article 17 (Handling of Lost Property)

(1) The Company shall bear no responsibility whatsoever for property left behind by a User in a Driver’s vehicle.

(2) If a Driver finds property lost by a User in the vehicle, the Driver shall submit it without delay to the designated MP Station having jurisdiction. If no MP Station is available, the Driver shall submit it to Exchange Customer Service.

(3) If a User’s lost property is not held at the MP Station having jurisdiction or Exchange Customer Service, the User may inquire directly by email with the company or organization to which the Driver belongs, or contact the relevant Driver directly through the in-App chat function with Drivers.

(4) The Company may provide email addresses for lost-property inquiries for each taxi company through its website and App.

Article 18 (Limitation of Liability)

(1) The Company provides and manages a brokerage service that connects Users with Drivers and shall not be liable for transactions formed between Users and Drivers through the use of the Service.

(2) The Company shall not be liable for damage arising from a User’s disclosure of the User’s Personal Information, etc. or account information (including ID and password) to another person, or from the User’s negligent management thereof.

(3) Unless a cause attributable to the Company exists, the Company shall not be liable for information, including pickup locations, destinations, and reservation details, entered by Users in the App for the purpose of using the Service.

(4) The Company shall not be liable where it is unable to provide the Service due to natural disasters, hacking, telecommunications network failures of telecommunications carriers, or similar events of force majeure.

(5) The Company shall not intervene in disputes that are not directly related to a User’s use of the Service and, unless a cause attributable to the Company exists, shall not be liable for theft, assault, sexual offenses, or the like, including disputes between Users or between a User and a third party.

Article 19 (Compensation for Damage)

(1) Where the Company suffers damage because a User violates applicable laws and regulations, these Terms, or the Operating Policies, etc. established by the Company, the User shall compensate the Company for such damage.

(2) Where the Company receives claims for damages, lawsuits, or other objections from a third party due to a User’s unlawful acts or violations under Paragraph (1), the User concerned shall, unless the Company has acted intentionally or negligently, indemnify and hold the Company harmless at the User’s own responsibility and expense and shall compensate the Company for any damage arising therefrom.

(3) Where a User suffers damage due to an intentional or negligent act of the Company, the Company shall compensate the User for such damage.

Article 20 (Governing Law and Jurisdiction)

(1) Matters relating to these Terms shall be governed by the laws of the Republic of Korea.

(2) The court having jurisdiction over any litigation concerning disputes arising between the Company and a User shall be determined in accordance with the Civil Procedure Act.

Addendum

These Terms shall take effect on October 22, 2026.